Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed during checkout on the Invoice you see before confirming your order.
Q: Why is your shipping & handling fees seem high?
A: All orders are packaged very securely to ensure they reach you intact. Our fees include handling for this reason. We also insure our packages on item totals of $50 or more.
Q: Why do you only accept PayPal for online payments? Why don't you take credit cards directly?
A: We use PayPal to efficiently and securely process shopping cart payments which helps us expedite your order. Additionally, bank & credit / debit card information is made secure with PayPal so we & others won't see, receive or handle any credit card numbers, ever. Purchasing your products through this site, and PayPal are secure. Due to the increasing number of chargebacks, PayPal provides better protection for BOTH you, the buyer, and us, the merchant.
Q: Why do you hold orders paid by check for 21 days?
A: We accept and hold orders paid by check because we received checks from buyers and after we sent the items, the checks bounced. This caused our account to go into a severe negative balance and we incurred a lot of fees which we had to pay since we could not recover our merchandise, or our money, We prefer PayPal because the payments are sent to us only after they are funded.
Q: Why don't you ship outside the United States and Canada?
A: This site is set up to only ship to United States & Canada because shipping costs can be expensive going over the ocean. Additionally, many countries have different customs policies, taxes and fees for goods entering their country. We are not prepared to handle the extra research and paperwork involved in international shipping.